As of the 1st June 2019, The Tenant Fees Act prohibits all Agents and Landlords from charging a tenant for anything required for the 'grant, continuance, assignment, termination or renewal' of an assured shorthold tenancy agreement.
To proceed with a property each applicant over the age of 18 years old will be required to be referenced and will be required to provide photographic identification and proof of address/residency.
A holding deposit of the equivalent of one weeks' rent will be requested at point of application. Until payment has been received viewings will continue on the property.
Should the tenancy then not proceed due to the decision of ourselves as agent or the Landlord then this will be repaid to you in full. A decision on this will be made within 15 days of the payment being made and the holding fee returned to you within 7 days of the decision being made not to proceed.
This payment though will not be refunded in the event that you withdraw your application to rent the property, you fail your right to rent checks or you provide false or misleading information on your application form leading to the application failing.
Should the tenancy proceed as planned then the holding deposit will be deducted from the amount of security deposit payable on the tenancy start date.
The security deposit for each property is the equivalent of 5 weeks' worth of rent. This is fully refundable at the end of the tenancy so long as all obligations under the tenancy agreement are adhered to. The security deposit will be registered under one of the government approved schemes.
Out of Hours Emergency Number. If you are tenant with an emergency maintenance problem that falls outside of normal office hours then still please call the normal off cie number (01480 458762) and you wil be provided with the mobile number of the person on call. Please note that this service is for genuine emergency situations.
Oliver James are part of NALS Client Money Protection Scheme. Licence No: A4449.
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